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Return and Refund Policy

• At SampleInternet2, we strive to provide high-quality internet services to our customers.
• Refunds may be issued for unused service periods, subject to eligibility and verification.
• Requests for refunds must be submitted within 30 days of the service cancellation date.
• If a refund is approved, it will be processed within 14 business days to the original payment method.
• Customers must provide proof of purchase when requesting a refund.
• We are unable to process refunds for partial usage of monthly subscription plans.
• Refunds are not available for promotional or discounted services unless otherwise specified.
• Customers experiencing service interruptions may qualify for prorated refunds based on the duration of the outage.
• Refunds will not be issued for services disrupted due to customer negligence or misuse.
• Setup fees and installation charges are non-refundable.
• Refund requests may require additional documentation to verify the issue.
• Service cancellation requests must be submitted in writing via email or our support portal.
• We reserve the right to deny refund requests if they do not meet our policy criteria.
• Prepaid services are non-refundable once activated.
• Any hardware provided by SampleInternet2 must be returned in good condition to be eligible for a refund.
• Refunds are only available for payments made directly to SampleInternet2.
• Third-party charges, such as bank or processing fees, are non-refundable.
• Refund requests related to technical issues will be evaluated by our support team.
• Customers are encouraged to contact our support team to resolve any service issues before requesting a refund.
• We are committed to resolving disputes fairly and transparently.
• For annual plans, refunds may be prorated based on the remaining service term.
• Refunds for bundle packages may vary depending on the terms of the individual services included.
• Customers who violate our terms of service are not eligible for refunds.
• Refunds are not available for services purchased through third-party resellers.
• SampleInternet2 will provide written confirmation for all approved refund requests.
• Refunds are subject to applicable laws and regulations in your jurisdiction.
• In case of billing errors, customers must notify us within 14 days to qualify for a correction or refund.
• Any refunded amount will be calculated after deducting applicable taxes and fees.
• If you have questions about our refund policy, please contact our customer support team for assistance.